Lead, Learn, Grow

Lead, Learn, Grow

Build Unshakeable Trust in Your Hybrid Team: Actionable Strategies

Leading a team spread across locations? Foster psychological safety and strong connections with these practical trust-building tactics.

Keith-Williams's avatar
Keith-Williams
Apr 08, 2025
∙ Paid
3
1
2
Share
Upgrade to paid to play voiceover
A split screen showing a diverse team. On one side, people are collaborating warmly in a physical office space. On the other, individuals engaged and smiling on video call screens. Connecting lines form a strong, interwoven network or ‘safety net’ graphic between all individuals, symbolising trust and psychological safety across locations.
Image: FLUX-schnell

Leading a hybrid team? Use these actionable strategies to build strong trust, psychological safety, and connection among remote and in-office members.

Share


Leading a team where some folks are in the office and others are dialing in from home brings its own unique set of curveballs, doesn’t it?

It’s easy to feel like you’re managing two separate teams sometimes.

Keeping everyone connected, feeling included, and working together smoothly takes real effort.

And underneath all that? The bedrock it’s all built on: Trust.

Without trust, everything else crumbles. Especially when you can’t physically see everyone every day.

People might start wondering,

“Does my manager trust me when I’m remote?” or

“Are folks in the office getting opportunities I’m missing?”

This uncertainty can gnaw away at morale and productivity.

Effective hybrid team leadership hinges on building and maintaining that trust.

I learned this lesson firsthand.

Early on, I probably wasn’t as intentional about it as I should have been.

I assumed trust would just… happen.

But distance creates little gaps where misunderstandings and mistrust can creep in.

I realised I needed concrete strategies to build trust remotely and ensure everyone felt safe and valued — what people call psychological safety hybrid style.

It’s not about complicated theories. It’s about consistent actions and creating the right environment.

Let’s walk through some practical things I’ve found helpful in leading hybrid teams and fostering that crucial sense of trust.


Key Takeaways

  • Fairness is Felt, Not Just Seen: Treat remote and in-office folks equitably in assignments, communication, and opportunities.

  • Clarity Kills Confusion (and Mistrust): Set clear expectations and communicate openly to reduce ambiguity.

  • Leaders Are Human Too: Showing appropriate vulnerability makes it okay for others to be real.

  • Make Mistakes Safe: Foster an environment where people can speak up or stumble without fear.

  • Connect Beyond Tasks: Intentionally create space for human connection, not just work updates.


Keep reading with a 7-day free trial

Subscribe to Lead, Learn, Grow to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Keith Williams
Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture